Cancellation & Refund Policy
Last Updated: 15/08/2025
At Pune Ponnonam, every Kerala Sadhya is prepared with love, tradition, and utmost care. Since all dishes are freshly made for our event, we follow specific guidelines for cancellations, refunds, and replacements to ensure fairness and uphold quality.
Booking Cancellations
We understand that plans may change, but because our Onam Sadhya is a limited-seat, freshly prepared event, cancellations affect both our kitchen planning and other guests waiting for bookings.
Cancellation Window – You may cancel your booking within 12 hours of placing it or until food preparation begins, whichever comes first.
Cut-off for Event Day – For bookings made less than 12 hours before the event, cancellations are not possible.
After Preparation Starts – Once our kitchen begins preparing your Sadhya, we cannot accept cancellations due to the perishable nature of the dishes.
Group Bookings – For bookings of 5 or more guests, we request cancellation at least 24 hours in advance so we can adjust seating and food quantities.
How to Cancel – All cancellations must be sent via email or phone call/WhatsApp using the contact details below, along with your booking reference.
No-Shows – Guests who do not attend the event without prior notice will not be eligible for a refund, and their seats will be released to the waiting list.
Refunds
If your cancellation request meets the above timelines, you will receive a full refund to your original payment method.
Refunds are processed within 5–7 business days, depending on your bank or payment provider.
Refunds will not be issued in cases where:
The guest provides incorrect booking details.
The guest arrives late or leaves before being served.
The guest does not attend the event without prior cancellation.
Event Day Issues
If you face any concerns during the event, such as a missing dish or incorrect item served, please inform our team on the spot so we can address it immediately.
Issues reported after the event will be reviewed, but refunds or replacements may not be possible.
Our Commitment
We take pride in bringing the authentic taste of Kerala to Pune through our Onam Sadhya. Your satisfaction is our priority, and we aim to resolve concerns promptly and professionally during the event.
Maintained By:
Travel Sphere Holidays
Suit No. 612, Heiley Spaces, 2nd Floor, KC Arcade, Near TV Centre,
CSEZ P.O, Kakkanad, Ernakulam – 682037, Kerala, India
Email: travelspherepune@gmail.com
Phone: +91 76204 86980